FortiManager Issue
Investigating - We are currently experiencing an issue with FortiManager and our Networks Engineering team are actively investigating. We are working to resolve this as quickly as possible. Further updates will be provided as new information becomes available.

Thank you for your patience.
Oct 25, 2024 - 11:24 NZDT
Uptime over the past 90 days. View historical uptime.
Cloud.Local - Your Virtual Data Center Platform ? Operational
90 days ago
100.0 % uptime
Today
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Cloud.Local - Hosting - Christchurch Operational
90 days ago
100.0 % uptime
Today
Cloud.Local - Veeam Backups - Christchurch Operational
90 days ago
100.0 % uptime
Today
Cloud.Local - Management Page - Christchurch Operational
90 days ago
100.0 % uptime
Today
Network Services Under Maintenance
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Under Maintenance
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
Airedale Data Centre Operational
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Hazard Notification | Veeam Cloud Connect (VCC) | T20240326.0039 Nov 21, 2024 21:30-22:30 NZDT
Firmware is being upgraded on the firewalls protecting Veeam Cloud Connect (VCC).
We are not anticipating a disruption to services. In the event of any impact, engineers are standing by to immediately restore connectivity.
Posted on Nov 20, 2024 - 16:30 NZDT
T20241107.0085 | Planned Maintenance | Tawa Data Centre Generator Load Test Nov 23, 2024 08:00-12:00 NZDT
Plan B will be conducting the Tawa Data Centre’s 4 Monthly generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Posted on Nov 11, 2024 - 16:35 NZDT
T20240806.0147 | Planned Maintenance | Tawa UPS 6 Monthly Maintenance Nov 23, 2024 10:00-12:00 NZDT
The Plan B Tawa data centre will be carrying out its planned UPS maintenance. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the maintenance period.
Posted on Nov 15, 2024 - 13:25 NZDT
Planned Maintenance | T20241107.0082 | Cloud.Local ASX Upgrades - Auckland Nov 25, 2024 17:00 - Nov 26, 2024 01:00 NZDT
Plan B Engineers will perform maintenance to ensure ongoing availability of the cloud hosting platform. Brief periods of disruption to Cloud.Local Management portals during the maintenance window. All VM workloads will remain online.
Posted on Nov 19, 2024 - 17:46 NZDT
Planned Maintenance | T20241107.0086 | Cloud.Local ASX Upgrades - Auckland Nov 26, 2024 17:00 - Nov 27, 2024 01:00 NZDT
Plan B Engineers will perform maintenance to ensure ongoing availability of the cloud hosting platform.
Brief periods of disruption to Cloud.Local Management portals during the maintenance window. All VM workloads will remain online.
Posted on Nov 19, 2024 - 17:49 NZDT
T20241114.0028 | Planned Maintenance | vCloud Director upgrades - Wellington Nov 27, 2024 17:00-22:00 NZDT
Plan B Engineers will perform maintenance on the Cloud.Local Wellington platform to ensure continued service availability.

Access to the Cloud.Local management web portal will be intermittently affected during the maintenance.
Posted on Nov 19, 2024 - 14:56 NZDT
T20241104.0041 | Planned Maintenance | vCloud Director upgrades - Christchurch Nov 28, 2024 17:00-22:00 NZDT
Plan B Engineers will perform maintenance on the Cloud.Local Christchurch platform to ensure continued service availability.

Access to the Cloud.Local management web portal will be intermittently affected during the maintenance.
Posted on Nov 19, 2024 - 14:30 NZDT
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
HAZARD - Tarndale UPS maintenance | T20241107.0106
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 NZDT
Scheduled - Our datacentre team will be performing maintenance on one of the Uninterruptable Power Supplies at the Tarndale datacentre. No outage is expected as this work can be done without affecting any live equipment, and precautions will be taken to ensure system stability before proceeding.
Nov 11, 17:15 NZDT
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
T20241107.0028 | Planned Maintenance | Airedale Data Centre Generator Load Test
Completed - The scheduled maintenance has been completed.
Nov 16, 14:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 14:40 NZDT
Update - Plan B will be conducting the Airedale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

Affected Service : Cloud.Local, Online Backup, Online Snapshot, Online Server Replication, Veeam Cloud Connect, Long-term Data Backup, Standby Offices, Dedicated Offices, Telehousing & Equipment Colocation.
Nov 8, 14:39 NZDT
Update - Plan B will be conducting the Airedale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

Affected Service : Cloud.Local, Online Backup, Online Snapshot, Online Server Replication, Veeam Cloud Connect, Long-term Data Backup, Standby Offices, Dedicated Offices, Telehousing & Equipment Colocation.
Nov 8, 14:38 NZDT
Update - Plan B will be conducting the Airedale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

Affected Service : Cloud.Local, Online Backup, Online Snapshot, Online Server Replication, Veeam Cloud Connect, Long-term Data Backup, Standby Offices, Dedicated Offices, Telehousing & Equipment Colocation.
Nov 8, 14:30 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 14:29 NZDT
Scheduled - Plan B will be conducting the Airedale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

Affected Service : Cloud.Local, Online Backup, Online Snapshot, Online Server Replication, Veeam Cloud Connect, Long-term Data Backup, Standby Offices, Dedicated Offices, Telehousing & Equipment Colocation.
Nov 8, 14:07 NZDT
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
HAZARD: Lifecycle Upgrades to Cloud.Local Wellington | T20241021.0059
Completed - The scheduled maintenance has been completed.
Nov 8, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:00 NZDT
Scheduled - Lifecycle upgrades to the networking infrastructure supporting Cloud.Local Wellington location will be taking place. This change causes a hazard, but should not cause an outage.
Nov 5, 10:37 NZDT
Nov 7, 2024
T20241107.0038 | Cloud.Local Auckland - VCloud Cells and vCenter fixes
Completed - The scheduled maintenance has been completed.
Nov 7, 21:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:30 NZDT
Scheduled - Plan B Engineers will perform maintenance on the Cloud.Local Auckland platform to ensure continued service availability.
Access to the Cloud.Local management web portal will be intermittently affected during the maintenance.
Nov 7, 16:56 NZDT
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