PlanB Status

All Systems Operational

Cloud.Local - Your Virtual Data Center Platform Operational

Cloud.Local - Hosting - Auckland Operational

Cloud.Local - Veeam Backups - Auckland Operational

Cloud.Local - Management Page - Auckland Operational

Cloud.Local - Hosting - Wellington Operational

Cloud.Local - Veeam Backups - Wellington Operational

Cloud.Local - Management Page - Wellington Operational

Network Services Operational

PlanB Core Network Operational

Guardian Base - Shared Hosted Firewall Operational

Guardian Extend - Highly Redundant Shared Hosted Firewall Operational

Residential Internet Operational

Business Internet Operational

Solarwinds Network Monitoring Operational

FortiManager Management Page Operational

ICONZ - Shared Hosting Firewall Operational

Cellular - 3g/4g Primary and Backup Operational

Voice Platforms Operational

Hosted Voice - CTX (Access4) Operational

Hosted Voice - CTX (Fusion PABX) Operational

Dedicated SIP Trunk Operational

Data Centers Operational

Airedale Data Centre Operational

Albany Data Centre (ALDC) Operational

Christchurch SGS Data Centre Operational

Tarndale Data Centre Operational

Tawa Data Centre Operational

Omega Data Centre Operational

Backup Platforms Operational

Online Backup (CommVault) - Fully Managed Backups Operational

Online Snapshot Platform - Fully managed Shadow Protect backups Operational

Managed Veeam Platform - Fully Managed Veaam Backups Operational

Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational

Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational

Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational

Server Replication (DoubleTake) Platform Operational

My CSP Portal Operational

Object Storage Platforms Operational

Object Storage - CleverSafe Operational

Object Storage - VAST Operational

VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational

Versa VRA - VMWare VM Hosting Platform - Auckland Operational

Versa VRA - VM Management Page - Auckland Operational

Versa VRA - VMWare VM Hosting Platform - Wellington Operational

Versa VRA - VM Management Page - Wellington Operational

Other Internet Services Operational

DNS Services Operational

Windows IIS Web Hosting Operational

Linux Based Web Hosting Operational

Email - Mailbox Hosting - IMAP / POP3 Operational

Email - SMTP - Mail Sending Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 4, 2024

No incidents reported today.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

T20240408.0009 | Planned Maintenance - Major Change - Backup & Recovery - Veeam Cloud Connect Upgrade V12.1

Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:00 NZST

Scheduled - Summary of change:
Upgrade Veeam Cloud Connect to version 12.1
The following software needs to be upgraded.

Upgrade Veeam Backup & Replication to version 12.1 - Current build 12.0.0.1420 P20230718, New build 12.1.0.3208_20231130
Upgrade Veeam One to version 12.1- Current build 12.0.0.2498, New build 12.1.1.56_20240116

While the upgrade is in progress, no backup data will be received through Cloud Connect.

The start time in the outage notification is purposely set 1 hour before the scheduled upgrade time so that the service can be put into maintenance mode to allow backup jobs for existing connections to complete.

Business reason for change:
The upgrade contains new features and bug fixes which will help improve the stability of the platform.
Apr 17, 12:02 NZST

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Network Traffic

Resolved - This incident has been resolved.
Apr 20, 21:55 NZST

Monitoring - Service restored to affected Hamilton traffic. Please contact the NOC if you still see any issues.
Apr 20, 20:25 NZST

Identified - The issue has been tracked down to a device in Hamilton
Apr 20, 19:58 NZST

Investigating - We are currently investigating an issue affecting some network traffic.
Apr 20, 19:45 NZST