All Systems Operational

Cloud.Local - Your Virtual Data Center Platform ? Operational
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Cloud.Local - Hosting - Christchurch Operational
Cloud.Local - Veeam Backups - Christchurch Operational
Cloud.Local - Management Page - Christchurch Operational
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Operational
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
Airedale Data Centre Operational
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

T20250327.0031 - Minor Change - Datacentre services - SGS Generator load test Apr 9, 2025 17:30-21:30 NZST

Plan B will be conducting our quarterly SGS data centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Posted on Mar 28, 2025 - 16:32 NZDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
T20250318.0033 - Minor Change - Datacentre services - Airedale Generator load test - March 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 14:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:00 NZDT
Scheduled - Plan B will be conducting our quarterly Airedale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Mar 28, 16:29 NZDT
Minor Change - Datacentre Services - Tawa Generator Load Test
Completed - The scheduled maintenance has been completed.
Mar 29, 12:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 NZDT
Scheduled - Plan B will be conducting the Tawa Data Centre’s 4 Monthly generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Mar 18, 14:49 NZDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
T20250306.0065 - Data Centre Services - ALDC 6 Monthly UPS "A" Servicing
Completed - The scheduled maintenance has been completed.
Mar 21, 21:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:30 NZDT
Scheduled - Plan B will be conducting scheduled preventative maintenance of Albany Data Centre’s 1A + 2A UPS's which will be bypassed for a brief period during the maintenance window.
It is not envisaged the maintenance will affect customers, as each UPS will be bypassed consecutively. Only one UPS will be placed into bypass at any given time.
Mar 6, 16:43 NZDT
T20250320.0036 | Emergency Change - Backup & Recovery - VCC update
Completed - The scheduled maintenance has been completed.
Mar 21, 13:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 NZDT
Scheduled - Please be advised that Plan B will be updating the Veeam Backup Platform on Cloud.local between 9AM and 1PM on 21/03/2025.

Reason:
Veeam Cloud Connect is being patched to the latest version 12.3.1.1139. We are deploying this update to address Veeam CVE-2025-23120 (https://www.veeam.com/kb4724).

Impact:
We expect that the work will take roughly 1 hour per site (for Auckland, Wellington and Christchurch respectively), during which backup & restore functionality will be suspended.
Mar 20, 16:41 NZDT
Mar 20, 2025
Emergency Change - Backup & Recovery - Security Vulnerability Veeam Cloud Connect Patching | T20250320.0028
Completed - The scheduled maintenance has been completed.
Mar 20, 16:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 NZDT
Scheduled - Veeam Cloud Connect is being patched to the latest version 12.3.1.1139. Any Cloud Connect backup and recovery related tasks will be unavailable during the outage window. We are urgently deploying this update to ensure we are protected against a 9.9 severity CVE vulnerability (https://www.veeam.com/kb4724).
Mar 20, 12:23 NZDT
Mar 19, 2025
T20250306.0063 | Data Centre Services - ALDC 6-Monthly UPS "B" Servicing
Completed - The scheduled maintenance has been completed.
Mar 19, 21:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:30 NZDT
Scheduled - Plan B will be conducting scheduled preventative maintenance of Albany Data Centre’s 1B + 2B UPS's which will be bypassed for a brief period during the maintenance window.
It is not envisaged the maintenance will affect customers, as each UPS will be bypassed consecutively. Only one UPS will be placed into bypass at any given time.
Mar 6, 16:38 NZDT
← Incident History Powered by Atlassian Statuspage