Monitoring - At 15:31 our monitoring detected a fault with an aggregation switch in our 60 Airedale Street colocation facility (formerly, ICONZ). This fault impacted a small portion of clients in the datacentre resulting in varying amounts of packet loss to/from certain destinations.
As impact was limited, our engineering staff have spent time carefully restoring the impacted services to avoid creating a wider issue.
Our datacentre is built with N+1 switching and redundancy so we have been able to remove the faulted switch from service.

At 22:00 we will begin restorative actions designed to confirm the integrity of the faulted switch, replace parts as required, and return it to service to restore resiliency. We will perform tests during this period to detect any issues that arise from reintroducing the switch to operation and will rollback this change rapidly if required to ensure continued connectivity.

Sep 12, 2024 - 20:16 NZST
Cloud.Local - Your Virtual Data Center Platform ? Operational
90 days ago
100.0 % uptime
Today
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Cloud.Local - Hosting - Christchurch Operational
90 days ago
100.0 % uptime
Today
Cloud.Local - Veeam Backups - Christchurch Operational
90 days ago
100.0 % uptime
Today
Cloud.Local - Management Page - Christchurch Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Operational
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Under Maintenance
Airedale Data Centre Under Maintenance
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 18, 2024

No incidents reported today.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

Unresolved incident: Hazard Notification: Aggregation switch restoration at Airedale DC.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
Resolved - The incident has resolved.
Sep 4, 14:02 NZST
Monitoring - Technical teams have identified and are resolving an issue impacting inbound and outbound Teams Calling on our Voice platform.

We have identified an expired certificate and worked with the vendor to have this updated, restoring services. We are now testing the service to ensure inbound and outbound calling on Teams is functioning as expected.

Access4 Voice services are unaffected.

Sep 4, 13:10 NZST