PlanB Status

All Systems Operational

Cloud.Local - Your Virtual Data Center Platform Operational

Cloud.Local - Hosting - Auckland Operational

Cloud.Local - Veeam Backups - Auckland Operational

Cloud.Local - Management Page - Auckland Operational

Cloud.Local - Hosting - Wellington Operational

Cloud.Local - Veeam Backups - Wellington Operational

Cloud.Local - Management Page - Wellington Operational

Network Services Operational

PlanB Core Network Operational

Guardian Base - Shared Hosted Firewall Operational

Guardian Extend - Highly Redundant Shared Hosted Firewall Operational

Residential Internet Operational

Business Internet Operational

Solarwinds Network Monitoring Operational

FortiManager Management Page Operational

Voice Platforms Operational

Hosted Voice - CTX (Access4) Operational

Hosted Voice - CTX (Fusion PABX) Operational

Dedicated SIP Trunk Operational

Data Centers Operational

ALDC Albany Data Center - 3a William Picking Drive, Rosedale, AKL Operational

Tawa Data Center - 210 Main Road, Tawa, WGTN Operational

Christchurch SGS Data Center - Unit 5-7 Sir Gil Simpson Drive, Canterbury Technology Park, CHC Operational

Airedale Data Center - 60 Airedale Street, Auckland Central, AKL Operational

Tarndale Data Center - 15 Tarndale Grove, Rosedale, ALK Operational

Backup Platforms Operational

Online Backup (CommVault) - Fully Managed Backups Operational

Online Snapshot Platform - Fully managed Shadow Protect backups Operational

Managed Veeam Platform - Fully Managed Veaam Backups Operational

Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational

Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational

Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational

Server Replication (DoubleTake) Platform Operational

My CSP Portal Operational

Object Storage Platforms Operational

Object Storage - CleverSafe Operational

Object Storage - VAST Operational

VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational

Versa VRA - VMWare VM Hosting Platform - Auckland Operational

Versa VRA - VM Management Page - Auckland Operational

Versa VRA - VMWare VM Hosting Platform - Wellington Operational

Versa VRA - VM Management Page - Wellington Operational

Other Internet Services Operational

DNS Services Operational

Windows IIS Web Hosting Operational

Linux Based Web Hosting Operational

Email - Mailbox Hosting - IMAP / POP3 Operational

Email - SMTP - Mail Sending Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

10697 - PlanB - CommVault Server Platform Maintenance Aug 11, 09:00-13:00 NZST

Plan B will be performing maintenance to our core internal Commvault servers. This is to ensure that Commvault is performing at optimal levels to ensure Plan B can continue to provide you with a reliable recovery service.
Posted on Aug 3, 09:53 NZST

10698 - Guardian Firewall Maintenance Aug 14, 00:00-02:00 NZST

Plan B will be preforming maintenance on our network core to improve stability and performance.
Posted on Aug 4, 15:44 NZST

Past Incidents

Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

10695 - SGS Data Centre UPS Upgrade

Completed - The scheduled maintenance has been completed.
Aug 7, 18:11 NZST

Update - Please be advised that SGS Data Centre UPS Upgrade has been completed successfully.
Aug 7, 18:11 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 11:18 NZST

Scheduled - Plan B will be conducting the replacement of one of the SGS Data Centre UPS’s to ensure reliable operations. It is not envisaged that this upgrade work will affect customers.

All dual fed IT load will be protected by the sister UPS while the replacement is carried out. All IT devices will be additionally protected by the generator for the duration of the change.
Jul 28, 11:17 NZST

Aug 6, 2022

10694 - SGS Data Centre Mains to Generator Fail over test

Postmortem - Read details
Aug 6, 15:20 NZST

Completed - The scheduled maintenance has been completed.
Aug 6, 14:00 NZST

Update - SGS Data Centre Mains to Generator Fail over test in progress.
Aug 6, 13:14 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 NZST

Scheduled - In preparation for SGS Data centre UPS upgrade, Plan B will be conducting SGS Data Centre Mains to Generator Fail over test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Jul 28, 11:21 NZST

Aug 5, 2022

No incidents reported.

Aug 4, 2022

PlanB - CommVault Server Platform Maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 15:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 NZST

Scheduled - We are performing maintenance to our core internal Commvault servers. This is to ensure that Commvault is performing at optimal levels to ensure Plan B can continue to provide you with a reliable recovery service.
Jul 27, 12:39 NZST

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

Network Speed Upgrade at IBM DC in Highbrook, Auckland

Completed - The scheduled maintenance has been completed.
Jul 28, 23:27 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 NZST

Scheduled - Plan B are performing a network speed upgrade for our services at the Highbrook Data Center. An outage of up to 10 minutes is expected for effected customers during the cut over. Only a very small subset of customers will be effected. Any questions please contact the NOC team on faults@planb.co.nz or 0800 266 846 Option 2.
Jul 21, 21:14 NZST

Jul 27, 2022

No incidents reported.

Jul 26, 2022

Plan B will be undertaking planned maintenance at Tawa Data Centre. UPS Upgrade in the Comms Room

Completed - The scheduled maintenance has been completed.
Jul 26, 10:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 09:00 NZST

Scheduled - Reason: Plan B will be changing power feeds for all devices in the Tawa DC comms room, to newly installed power feeds which are backed by large facility UPS’s and site generators. These changes will improve service stability.

Impact: Brief loss of power for non dual fed devices. There is no expected outage for the PlanB network.
Jul 20, 11:48 NZST