All Systems Operational
Cloud.Local - Your Virtual Data Center Platform ? Operational
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Operational
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
Airedale Data Centre Operational
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
My CSP Portal ? Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 12:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:00 NZDT
Scheduled - Plan B will be conducting a Tarndale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

Affected Service : Online Backup, Online Snapshot, Online Server Replication, Veeam Cloud Connect, Long-term Data Backup, Standby Offices, Dedicated Offices, Telehousing & Equipment Colocation.

Feb 9, 15:56 NZDT
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Resolved - This incident has been resolved.
Feb 10, 12:17 NZDT
Update - Customer access to Auckland Cloud Local management has been restored, but there will be a few brief interruptions to the management portal over the weekend as clean-up work is completed.
Feb 9, 21:46 NZDT
Update - We are continuing to work on a fix for this issue.
Feb 9, 09:23 NZDT
Identified - We are actively collaborating with VMWare to resolve this matter swiftly. In the meantime, for any urgent VM management changes, we kindly ask you to reach out to the Plan B NOC at support@planb.co.nz | 0800 266 864 Option 2. Network connectivity to VM workloads is unaffected.
Feb 9, 09:18 NZDT
Investigating - The issue has been identified and a fix is being implemented.
Feb 8, 00:00 NZDT
Completed - The scheduled maintenance has been completed.
Feb 10, 02:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:00 NZDT
Scheduled - Guardian Extend service will be patched and there will be a short disruption to SSL VPN connectivity at this time.
Fortinet have released information on a critical vulnerability affecting our Guardian Extend platform, associated with the SSL VPN services. This is a critical vulnerability with a score of 9.6/10. Details can be found here: https://www.fortiguard.com/psirt/FG-IR-24-015 . It is important that the patch is applied as soon as possible to maintain security of the platform

Feb 9, 17:19 NZDT
Completed - The scheduled maintenance has been completed.
Feb 10, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:00 NZDT
Scheduled - Fortinet have released information on a critical vulnerability affecting our ICONZ / Blade Shared Hosting Firewall platform, associated with the SSL VPN services. This is a critical vulnerability with a score of 9.6/10. Details can be found here: https://www.fortiguard.com/psirt/FG-IR-24-015 . It is important that the patch is applied as soon as possible to maintain security of the platform.
Feb 9, 17:10 NZDT
Completed - The scheduled maintenance has been completed.
Feb 10, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:01 NZDT
Scheduled - Guardian Base service will be patched and there will be a five-minute disruption to services as the firewall is rebooted.
Fortinet have released information on a critical vulnerability affecting our Guardian Base platform, associated with the SSL VPN services. This is a critical vulnerability with a score of 9.6/10. Details can be found here: https://www.fortiguard.com/psirt/FG-IR-24-015 . It is important that the patch is applied as soon as possible to maintain security of the platform

Feb 9, 17:18 NZDT