PlanB Status

All Systems Operational

Cloud.Local - Your Virtual Data Center Platform Operational

Cloud.Local - Hosting - Auckland Operational

Cloud.Local - Veeam Backups - Auckland Operational

Cloud.Local - Management Page - Auckland Operational

Cloud.Local - Hosting - Wellington Operational

Cloud.Local - Veeam Backups - Wellington Operational

Cloud.Local - Management Page - Wellington Operational

Cloud.Local - Hosting - Christchurch Operational

Cloud.Local - Veeam Backups - Christchurch Operational

Cloud.Local - Management Page - Christchurch Operational

Network Services Operational

PlanB Core Network Operational

Guardian Base - Shared Hosted Firewall Operational

Guardian Extend - Highly Redundant Shared Hosted Firewall Operational

Residential Internet Operational

Business Internet Operational

Solarwinds Network Monitoring Operational

FortiManager Management Page Operational

ICONZ - Shared Hosting Firewall Operational

Cellular - 3g/4g Primary and Backup Operational

Voice Platforms Operational

Hosted Voice - CTX (Access4) Operational

Hosted Voice - CTX (Fusion PABX) Operational

Dedicated SIP Trunk Operational

Data Centers Operational

Airedale Data Centre Operational

Albany Data Centre (ALDC) Operational

Christchurch SGS Data Centre Operational

Tarndale Data Centre Operational

Tawa Data Centre Operational

Omega Data Centre Operational

Backup Platforms Operational

Online Backup (CommVault) - Fully Managed Backups Operational

Online Snapshot Platform - Fully managed Shadow Protect backups Operational

Managed Veeam Platform - Fully Managed Veaam Backups Operational

Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational

Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational

Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational

Server Replication (DoubleTake) Platform Operational

Object Storage Platforms Operational

Object Storage - CleverSafe Operational

Object Storage - VAST Operational

VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational

Versa VRA - VMWare VM Hosting Platform - Auckland Operational

Versa VRA - VM Management Page - Auckland Operational

Versa VRA - VMWare VM Hosting Platform - Wellington Operational

Versa VRA - VM Management Page - Wellington Operational

Other Internet Services Operational

DNS Services Operational

Windows IIS Web Hosting Operational

Linux Based Web Hosting Operational

Email - Mailbox Hosting - IMAP / POP3 Operational

Email - SMTP - Mail Sending Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 8, 2025

Planned Maintenance | T20250616.0039 | Cloud.Local - AKL

Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 17:00 NZST

Scheduled - Planned maintenance required in our Cloud.Local Auckland portal to apply security patches.
Access to Cloud.Local portal will be interrupted while this activity it's in progress, customers self-service capabilities will be unavailable, i.e.: update VMs, console access, etc
Jun 24, 17:36 NZST

Jul 7, 2025

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Planned Maintenance | T20250616.0034 | Cloud.Local WLG

Completed - The scheduled maintenance has been completed.
Jul 3, 22:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 17:00 NZST

Scheduled - Planned maintenance required in our Cloud.Local Wellington portal to apply security patches.
Access to Cloud.Local portal will be interrupted while this activity it's in progress, customers self-service capabilities will be unavailable, i.e.: update VMs, console access, etc.
Jun 24, 18:05 NZST

Jul 2, 2025

Planned Maintenance | T20250611.0024 | Cloud.Local - CHCH

Completed - The scheduled maintenance has been completed.
Jul 2, 22:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 17:00 NZST

Scheduled - Planned maintenance required in our Cloud.Local Christchurch portal fix the Vulnerability reported by the Vendor.
Access to Cloud.Local portal will be interrupted while this activity it's in progress, customers self-service capabilities will be unavailable, i.e.: update VMs, console access, etc.
Jun 24, 16:14 NZST

Jul 1, 2025

No incidents reported.

Jun 30, 2025

T20250630.0061 - P1 - Voice issues are occurring for 2degrees/vocus

Resolved - Affected services have now been restored.
PlanB NOC is monitoring the situation.
In case of further issues please contact NOC.
Jun 30, 15:11 NZST

Investigating - This is still under investigation.
Legacy voice services inbound on 2Degrees & Vocus are still experiencing issues.
Jun 30, 15:09 NZST

Jun 29, 2025

No incidents reported.

Jun 28, 2025

Planned Maintenance | T20240604.0090.004 | Tarndale Generator Load Test - June 2025

Completed - The scheduled maintenance has been completed.
Jun 28, 14:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 10:00 NZST

Scheduled - Plan B will be conducting the Tarndale Data Centre generator load test. This is a quarterly check, required for the DC Maintenance Checks.
It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Jun 18, 14:41 NZST

Jun 27, 2025

Planned Maintenance | Tawa Data Centre Generator Test | T20250617.0013

Completed - The planned maintenance for the Tawa generator load test has been cancelled - a new schedule will be provided once dates are confirmed
Jun 27, 21:21 NZST

Update - Due to illness, the Tawa generator load test has been postponed. A new date will be confirmed.
Jun 27, 20:38 NZST

Scheduled - Plan B will be conducting the Tawa Data Centre’s 4 Monthly generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.

While the DC load is being handled by the generator, we will be carrying out 6 monthly maintenances on UPS A and B.
Jun 18, 12:54 NZST

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.