All Systems Operational
Cloud.Local - Your Virtual Data Center Platform ? Operational
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
ALDC Albany Data Center - 3a William Picking Drive, Rosedale, AKL Operational
Tawa Data Center - 210 Main Road, Tawa, WGTN Operational
Christchurch SGS Data Center - Unit 5-7 Sir Gil Simpson Drive, Canterbury Technology Park, CHC Operational
Airedale Data Center - 60 Airedale Street, Auckland Central, AKL Operational
Tarndale Data Center - 15 Tarndale Grove, Rosedale, ALK Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
My CSP Portal ? Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Plan B will be performing maintenance to our core internal Commvault servers. This is to ensure that Commvault is performing at optimal levels to ensure Plan B can continue to provide you with a reliable recovery service.
Posted on Aug 3, 09:53 NZST
Plan B will be preforming maintenance on our network core to improve stability and performance.
Posted on Aug 4, 15:44 NZST
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 18:11 NZST
Update - Please be advised that SGS Data Centre UPS Upgrade has been completed successfully.
Aug 7, 18:11 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 11:18 NZST
Scheduled - Plan B will be conducting the replacement of one of the SGS Data Centre UPS’s to ensure reliable operations. It is not envisaged that this upgrade work will affect customers.

All dual fed IT load will be protected by the sister UPS while the replacement is carried out. All IT devices will be additionally protected by the generator for the duration of the change.

Jul 28, 11:17 NZST
Aug 6, 2022
Postmortem - Read details
Aug 6, 15:20 NZST
Completed - The scheduled maintenance has been completed.
Aug 6, 14:00 NZST
Update - SGS Data Centre Mains to Generator Fail over test in progress.
Aug 6, 13:14 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 NZST
Scheduled - In preparation for SGS Data centre UPS upgrade, Plan B will be conducting SGS Data Centre Mains to Generator Fail over test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Jul 28, 11:21 NZST
Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 15:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 NZST
Scheduled - We are performing maintenance to our core internal Commvault servers. This is to ensure that Commvault is performing at optimal levels to ensure Plan B can continue to provide you with a reliable recovery service.
Jul 27, 12:39 NZST
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Completed - The scheduled maintenance has been completed.
Jul 28, 23:27 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 NZST
Scheduled - Plan B are performing a network speed upgrade for our services at the Highbrook Data Center. An outage of up to 10 minutes is expected for effected customers during the cut over. Only a very small subset of customers will be effected. Any questions please contact the NOC team on faults@planb.co.nz or 0800 266 846 Option 2.
Jul 21, 21:14 NZST
Jul 27, 2022

No incidents reported.

Jul 26, 2022
Completed - The scheduled maintenance has been completed.
Jul 26, 10:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 09:00 NZST
Scheduled - Reason: Plan B will be changing power feeds for all devices in the Tawa DC comms room, to newly installed power feeds which are backed by large facility UPS’s and site generators. These changes will improve service stability.

Impact: Brief loss of power for non dual fed devices. There is no expected outage for the PlanB network.

Jul 20, 11:48 NZST