All Systems Operational

Cloud.Local - Your Virtual Data Center Platform ? Operational
Cloud.Local - Hosting - Auckland Operational
Cloud.Local - Veeam Backups - Auckland Operational
Cloud.Local - Management Page - Auckland Operational
Cloud.Local - Hosting - Wellington Operational
Cloud.Local - Veeam Backups - Wellington Operational
Cloud.Local - Management Page - Wellington Operational
Cloud.Local - Hosting - Christchurch Operational
Cloud.Local - Veeam Backups - Christchurch Operational
Cloud.Local - Management Page - Christchurch Operational
Network Services Operational
PlanB Core Network Operational
Guardian Base - Shared Hosted Firewall Operational
Guardian Extend - Highly Redundant Shared Hosted Firewall Operational
Residential Internet Operational
Business Internet Operational
Solarwinds Network Monitoring Operational
FortiManager Management Page Operational
ICONZ - Shared Hosting Firewall Operational
Cellular - 3g/4g Primary and Backup Operational
Voice Platforms Operational
Hosted Voice - CTX (Access4) Operational
Hosted Voice - CTX (Fusion PABX) Operational
Dedicated SIP Trunk Operational
Data Centers Operational
Airedale Data Centre Operational
Albany Data Centre (ALDC) Operational
Christchurch SGS Data Centre Operational
Tarndale Data Centre Operational
Tawa Data Centre Operational
Omega Data Centre Operational
Backup Platforms Operational
Online Backup (CommVault) - Fully Managed Backups Operational
Online Snapshot Platform - Fully managed Shadow Protect backups Operational
Managed Veeam Platform - Fully Managed Veaam Backups Operational
Veeam Cloud Connect (VCC) - Off Site Repository For Veeam Backups Operational
Microsoft 365 Backup Platform - Fully Managed Office 365 Backup Solution Operational
Snapshot Cloud Platform - Off Site Repository For Shadow Protect Backups Operational
Server Replication (DoubleTake) Platform Operational
Object Storage Platforms Operational
Object Storage - CleverSafe ? Operational
Object Storage - VAST Operational
VRA (Versa) - VMWare Hosting Platform - (Our Historic VM Hosting) Operational
Versa VRA - VMWare VM Hosting Platform - Auckland Operational
Versa VRA - VM Management Page - Auckland Operational
Versa VRA - VMWare VM Hosting Platform - Wellington Operational
Versa VRA - VM Management Page - Wellington Operational
Other Internet Services Operational
DNS Services Operational
Windows IIS Web Hosting Operational
Linux Based Web Hosting Operational
Email - Mailbox Hosting - IMAP / POP3 Operational
Email - SMTP - Mail Sending Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance - wlg01compute.goplanb.cloud - T20250704.0048 Jul 21, 2025 18:00-21:00 NZST

Plan B Engineers will perform maintenance on the Cloud.Local Wellington platform to ensure continued service availability.
Access to the Cloud.Local management web portal will be intermittently affected during the maintenance.

All VMs and networks will remain online.
Posted on Jul 10, 2025 - 16:04 NZST

Planned Maintenance | T20250714.0032 - Datacentre services - Airedale Generator load test - July 2025 Jul 26, 2025 10:00-14:00 NZST

Plan B will be conducting our quarterly Airedale Data Centre generator load test. It is not envisaged that this test will affect customers, as the generator will supply power requirements during the test. Should the generator fail during the test period, UPS power will be provided while mains power is immediately restored.
Posted on Jul 17, 2025 - 16:02 NZST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
P1 | Loss of Internet to Servers, VMs (Airedale DC) Multiple Customers | Platforms/Backups
Resolved - Network engineers have isolated the issue and have completed a change to resolve this issue.
An RCA will be conducted and shared with the next 48 hours
Jul 17, 19:06 NZST
Update - We are continuing to investigate this issue.
Jul 17, 17:39 NZST
Investigating - We are currently experiencing a service disruption affecting multiple customers on VMware and Cloud.Local in Airedale DC.

Our platform and network engineering teams are actively investigating the issue in parallel to identify the root cause and implement a resolution as quickly as possible.

We will provide updates as more information becomes available.
Jul 17, 17:39 NZST
Emergency Maintenance - T20250716.0008 - VMSA-2025-0013 - VMware ESXi multiple vulnerabilities.
Resolved - All Cloud.Local environments have been patched as per vendor recommendations addressing VMSA-2025-0013.
Jul 17, 11:51 NZST
Identified - VMware has released security patches addressing multiple critical vulnerabilities (CVE-2025-41236, CVE-2025-41237, CVE-2025-41238, CVE-2025-41239) which are going to be applied today due to its severity.
No impact anticipated. All VMs and Network will remain operational during this patching activity.
Jul 16, 11:16 NZST
Jul 16, 2025
Hazard Notice | T20250714.0051 - Reboot KT101-W-REP01 for testing of converting thick provision disks to thin
Completed - The scheduled maintenance has been completed.
Jul 16, 11:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:00 NZST
Scheduled - We will be performing some maintenance operations on the Cloud.local Auckland backup storage which will require a backup repository server reboot. Estimated time for reboot is 5-10 minutes
Jul 14, 15:16 NZST
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Planned Maintenance | T20250616.0039 | Cloud.Local - AKL
Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 17:00 NZST
Scheduled - Planned maintenance required in our Cloud.Local Auckland portal to apply security patches.
Access to Cloud.Local portal will be interrupted while this activity it's in progress, customers self-service capabilities will be unavailable, i.e.: update VMs, console access, etc
Jun 24, 17:36 NZST
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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